Return & Refund Policy

At Vibhu Hair, customer satisfaction is our top priority. We are committed to delivering premium-quality 100% human hair products. Because our products are personal-use items, we kindly ask customers to review this Return & Refund Policy before placing an order.

We accept return requests only if the product received is damaged, defective, incorrect, or significantly different from the item ordered. To be eligible for a return, you must contact us within 48 hours of receiving your order and provide your order number along with clear photos or videos showing the issue.

Returned products must be unused, unwashed, uncolored, unaltered, and in their original condition with all tags, packaging, and accessories intact. Due to hygiene and quality standards, we cannot accept returns or exchanges for products that have been worn, cut, dyed, chemically treated, styled, or damaged after delivery.

Once your returned item is received and inspected by our quality team, we will notify you of the approval or rejection of your return request. If approved, your refund will be processed to the original payment method within 7–10 business days, depending on your payment provider or financial institution.

If you wish to cancel your order, cancellation requests will only be accepted before the order has been processed or shipped. Once an order has been dispatched, it cannot be cancelled and must follow the standard return process if eligible.

Please note that shipping charges, customs duties, taxes, and other applicable fees are generally non-refundable unless the return is due to an error on the part of Vibhu Hair, such as receiving the wrong or damaged product.

If your package arrives damaged during transit, please notify us immediately and retain all original packaging materials. We will work with the shipping carrier to resolve the issue and provide an appropriate solution.

Refunds will not be issued for delays caused by courier companies, customs clearance, incorrect shipping addresses provided by the customer, or failed delivery attempts. Customers are responsible for ensuring that all shipping information is accurate at the time of placing the order.

If you have any questions regarding returns, exchanges, or refunds, our customer support team is here to assist you. Please contact us with your order details, and we will respond as quickly as possible.