Billing & Shipping Policy

At Vibhu Hair, we are committed to providing a smooth, secure, and reliable shopping experience for every customer. This Billing & Shipping Policy outlines how we process payments, prepare orders, and deliver our premium 100% human hair products to customers worldwide.

All orders are processed only after successful payment confirmation. Customers are responsible for providing accurate billing details, including their full name, billing address, contact number, and payment information. Vibhu Hair reserves the right to cancel or hold any order if payment verification fails or if suspicious or fraudulent activity is detected.

We accept secure payments through trusted payment gateways to ensure your personal and financial information remains protected. Once your payment has been successfully received, you will receive an order confirmation email containing your purchase details.

Orders are typically processed within 1–3 business days after payment confirmation. Processing times may be slightly longer during holidays, promotional periods, or for custom-made products. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information so you can monitor your delivery.

Vibhu Hair offers worldwide shipping through reliable courier partners. Delivery times vary depending on the destination, customs clearance, and local courier services. Domestic orders generally arrive within 3–7 business days, while international shipments typically require 7–15 business days, although delays beyond our control may occasionally occur.

Shipping charges are calculated at checkout based on your delivery location, package weight, and selected shipping method. Any applicable customs duties, import taxes, or local government charges for international shipments are the responsibility of the customer and must be paid upon arrival if required by the destination country.

Customers are responsible for providing a complete and accurate shipping address. Vibhu Hair cannot be held responsible for delays, additional shipping charges, or lost packages resulting from incorrect or incomplete address information provided during checkout.

If a shipment is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept the package, the customer may be responsible for any additional shipping costs required to resend the order.

While we work with trusted shipping partners to ensure timely delivery, Vibhu Hair is not liable for delays caused by weather conditions, customs inspections, transportation disruptions, public holidays, or other circumstances beyond our reasonable control.

If your order arrives damaged, incomplete, or you receive the wrong item, please contact our customer support team within 48 hours of delivery with your order number and clear photos of the package and product. We will investigate the issue and provide an appropriate resolution as quickly as possible.

For any questions regarding billing, payments, shipping, or order tracking, please contact our customer support team.